Return & Refund
Return & Refund Policy
Last Updated: June 2026
At Hache Crown, we are committed to providing premium-quality products and an exceptional customer experience.
Returns
We accept returns within 10 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original tags, packaging, and accessories.
- Show no signs of wear, damage, or alteration.
Non-Returnable Items
The following items are not eligible for return:
- Used or worn products.
- Customized or personalized items.
- Final sale or clearance items.
- Gift cards.
Return Process
To request a return, please contact us at:
Please include:
- Order number
- Full name
- Reason for the return
- Photos if the item is damaged or defective
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping charges are non-refundable.
Return Shipping Costs
- If the item is defective, damaged, or the wrong item was shipped, Hache Crown will cover the return shipping cost.
- If the return is due to customer preference or change of mind, the customer is responsible for the return shipping cost.
Limited Product Warranty
10-Day Limited Warranty
At Hache Crown, we stand behind the quality of our products.
If your item arrives with:
- Manufacturing defects
- Faulty stitching
- Embroidery defects
- Damage caused during shipping
You may request a replacement or refund within 10 days of delivery.
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse or improper care
- Accidental damage
- Unauthorized modifications or alterations
- Damage caused by improper washing or handling
Warranty Claims
To submit a warranty claim, please contact:
Include:
- Order number
- Photos showing the issue
- Brief description of the problem
We aim to respond to all warranty requests within 48 business hours.
Customer Satisfaction Commitment
Your satisfaction matters to us.
If you receive an item that is defective, damaged, or significantly different from what you ordered, we will work with you to provide a replacement or refund in accordance with this policy.
Hache Crown™
Premium Hats. No Fake. 🧢👑